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Return & Right of Withdrawal Policy

Right of Withdrawal

Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, you may withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Products That Cannot Be Returned

  • Products made to your specifications or clearly personalized
  • Products that are liable to deteriorate or expire rapidly
  • Sealed products not suitable for return for health/hygiene reasons once unsealed after delivery (e.g. underwear, swimwear)

Return Process

To return a product, contact us at mazharkoca5634@gmail.com with your order number. Products must be returned unused, in their original packaging, with the invoice included. Buyer pays

Refunds

Once we receive and inspect the returned product, your refund is issued to your original payment method within 14 days.

Contact

Mazhar Koca

Samandıra Caddesi, Yakacık Yeni Mahalle, Ayfer Sokak, No: 17 Kartal/İstanbul

Phone: 0541 571 28 27

Email: mazharkoca5634@gmail.com

KEP: mazhar.koca@hs01.kep.tr